PROCESSING TIMES
The average processing time is 2 - 5 business days, however, please allow up to two weeks for your order to arrive following a shop update, around the holidays, or when I am at conventions.
SHIPPING ESTIMATIONS
After you receive your shipping confirmation email, this is how long it will likely take for your order to reach you:
Europe: 3-15 working days
Everywhere else: 4-8 weeks
CUSTOMS, DUTIES, TAXES
All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).
To avoid any surprises, please check your country's customs taxes prior to placing your order.
COMMON ISSUES
How can I track my order?
After the package is posted and the initial package fulfilled mail is sent, you'll receive another mail with the tracking link.
If there's any issues, please contact me!
PLEASE NOTE: I cannot provide you a tracking link if you have chosen UNTRACKED shipping option!
Where is my package?
You can track your package with the tracking link provided.
IF you have chosen the untracked shipping option: I DO NOT have a tracking link and therefore cannot provide you with one!
My package is lost?
Please note: I am NOT responsible for packages that have been held up at your local post office or customs office.
I am unable to provide complete refunds for things that are lost in transit because I have no control over how a package is handled after it has been dispatched.
• If your tracking says delivered but your order hasn’t arrived, please contact your local post office directly.
• If your item is damaged due to shipping errors please contact me with pictures of the item so I can help you out.
• If your package is lost, you can choose between receiving a replacement package (an extra shipping cost will be charged) or getting your items refunded. (only applied if you have waited more than the shipping estimation mentioned above)
My package is missing an item?
Please contact me and a replacement package will be sent your way asap!
Can I cancel my oprder? (CANCEL POLICY)
You may request a cancelation at any time until your order is shipped. Orders cannot be canceled after you receive a shipping notification. After canceling your order, funds may take up to 7 days to reappear in your account.
I changed my mind after receiving the goodies (REFUND POLICY)
Items can be exchanged, returned, or refunded within 14 days of receiving. The return cost is the customer’s responsibility.
The refund will be issued once the items arrived safely and in full amount. The delivery fees are not reimbursable, just the item prices will be refunded.
Please contact me to receive instructions.
I don't see my issue here?
Please contact me and I'll help you asap!
By placing an order, you agree to these terms.
Thank you for your love and support!